NON-PROFITS
& PUBLIC BENEFIT

The need: Public service grounded in listening.

    • Are you excited to design policies or programs to create a positive change in diverse communities but struggling to build trust, get meaningful input, or make decisions rooted in real-world experience?

    • Do you know whether your good intentions are having their intended impact?

    • Are you unclear about what exactly is working and not working in your program?

  • With a strategic approach to community-based research and future planning, I help agencies connect more meaningfully with the people they serve and illuminate the best path forward to advance towards positive outcomes, not just outputs. This can look like this:

    • Providing guidance to recruit a diverse mix of individuals from your target community

    • Facilitating community conversations (1-on-1 interviews, group sessions, interactive workshops, virtual user testing, etc)

    • Translating insights into actionable program design and policy

    • Building buy-in and clarity among internal teams, partners, and community members for next steps that resonate with users

    • Bias awareness and trauma-informed toolkit to apply in future work

    • User journey maps, service blueprints and impact measurement tools to anchor your work on real findings

    • Synthesis and storytelling decks to share to amplify community voice in your organization and beyond

WHAT CLIENTS SAY:

“Working with Keara has been a huge privilege. Her research knowledge is excellent. She has great empathy and awareness of social justice and the natural world, the complexities that underpin it, and the action required to make substantive change. Keara brings intelligence, humour and a truly sophisticated perspective to every conversation or project she's involved in.”

— Miriam Vaswani, Senior Content Designer

reLATED WORK

DISCOVERY RESEARCH

Surface needs and patterns early on to frame the right problems, align teams, and guide where to focus next.

View Project

SERVICE DESIGN

Co-create services that are clear, responsive, and grounded in user journeys—leading to better experiences and smoother implementation.

View Project